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| Remote Help allows the IT Department to "dial in to your computer" to see what's on the screen and control your mouse & keyboard. We use SupRemo Remote Desktop to do that. A yearly Solo Subscription license is on file in the Conway office. Follow these directions to get started. Read the 5 steps before beginning. Important. You need to be running Internet Explorer for the directions below to work. Not Chrome, or Firefox, or Edge - but Internet Explorer. It's the big blue "E" that should be on the Desktop screen. |
| 1. Click here to begin SupRemo. |
| 2. At the bottom of the screen it should ask - Do you want to run or save help.exe? Click the Run button. |
| 3. A box will appear asking about SupRemo. Click the Yes button. |
| 4. The SupRemo screen will appear. It will show Your ID and Password. Read those to the person on the phone. |